Return Policy
Overview
Our items are always handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us for an exchange within 30 days of the date of receipt.
Also if you aren’t entirely happy with your order, please get in touch with us so we can make it right.
We offer a 30-day return/exchange period on all items ordered on nuelngbata.com with the following caveats:
- Any returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged.
- All returns and exchanges must be initiated from original point of sale (i.e. nuelngbata.com)
- Where an item is ordered and is materially different from the picture shown online or has a factory defect, including but not limited to significant scratches and discolorations, the customer can choose to return such item and get a better version of the item, another item of equal value or a refund less delivery expenses.
- Where a customer chooses to return the item, this position should be communicated within 48 hours of delivery of the item and the return must be done no later than four (4) days after order, in the item’s original packaging;
- For repairs outside warranty period and other issues, please send an email to the aforementioned email address and our team will be more than happy to resolve too.
Need help?
Contact us at info@nuelngbata.com for questions related to refunds and returns.
